1. Introduction
This Privacy Policy applies to Tamkeen ERP, a software product developed and operated by SoftHouse (“Company”, “we”, “our”, or “us”).
Tamkeen ERP is an enterprise resource planning (ERP) platform designed to help businesses manage operations, finance, HR, and related services. By using our Service, you agree to the terms described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We may collect the following information when you register or use the system:
- Full name
- Email address
- Phone number
- Company name
- Business data entered into the ERP system
- Billing and payment information (if applicable)
2.2 Automatically Collected Data
- IP address
- Browser type
- Device information
- Usage logs
- Access timestamps
2.3 Facebook / Meta Platform Data
If you use Facebook Login or other Meta integrations, we may receive your name, email address, profile picture, and Facebook User ID.
This data is used strictly for authentication and account management. We do not sell or misuse Meta user data.
3. How We Use Information
- To create and manage user accounts
- To provide ERP services
- To process payments
- To improve system performance
- To provide customer support
- To ensure security and prevent fraud
- To comply with legal obligations
4. Data Sharing
We may share data only with:
- Hosting providers
- Payment processors
- Technical service providers
- Legal authorities when required by law
All third parties are required to maintain data confidentiality.
5. Cookies
We use cookies and similar technologies to maintain sessions and improve user experience. Disabling cookies may affect certain features of the Service.
6. Data Security
We implement technical and organizational measures to protect your information. However, no transmission method over the Internet is completely secure.
7. Data Retention
We retain data while your account is active and as required for legal or financial obligations. After termination, data may be deleted unless retention is legally required.
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Withdraw consent
To exercise your rights, contact: support@erptamkeen.com
9. Data Deletion Instructions
If you would like to delete your account or request deletion of your personal data:
- Send an email to support@erptamkeen.com
- Include your registered email address
- Use subject line: "Data Deletion Request"
Requests are processed within 7–14 business days.
10. Contact Information
Tamkeen ERP
Operated by SoftHouse
Website: https://erptamkeen.com
Email: support@erptamkeen.com